Dell & Twitter

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I had one of those complain on Twitter get an explanation moments. I thought I’d throw props where they deserve to be.Dell (recently) introduced a program for downloading their drivers called Dell Driver Download Manager. Probably great if you own a dell, not great for people like me who don’t. I use an Acer Aspire one – Great for portability slow if you over burden it. More programs equal more windows load times…All I needed was a Printer Driver – just one driver. Our office printer is a Dell and I wanted my Aspire One to print on it. Pretty simple. But first I discovered I needed Dell Driver Download Manager and then I discovered it would not download in Chrome (or not that I could get it to). Firefox also failed – but I now see that was an issues on the PC. But anyways a pretty big fail on this end. I fired up Internet Explorer to download Dell Driver Manager then download the file to get it to download the Print Driver I needed. Annoying.And I said as much to to dell on twitter.Today Lionel (over at dell), pinged me a response. A bug on their end, and a fix and an explanation. I’ll just say it, there’s something nice knowing that they heard me, they agreed, they fixed it and they directed a response to me. Small things for some odd reason that make Dell seem more personable and responsible to their customers. Now I’ve got to order my mini12.

The Author

Hi. My name is Matt Roberts, you can find me at www.mattroberts.com.

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